Amazon Connect is a cloud-based contact center service that makes it easy to set up and manage your contact center in the AWS Cloud. Amazon Connect lets you use the same Amazon Web Services (AWS) infrastructure that you use to run your other AWS resources, such as Amazon EC2 instances and Amazon S3 buckets.
Amazon Connect offers a monthly subscription pricing Calculator model and provides users with access to an extensive network of partner data centers. This means that you can take advantage of the security, scalability, and reliability of AWS when you set up your contact center.
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To get started with Amazon Connect, you create an Amazon Connect instance. This is a virtual environment in which your contact center runs. You can then add phone numbers to your instance, and configure routing rules to determine how calls are routed to your agents. You can also add queues and skills so that calls can be routed to the right agents based on customer needs.
In addition to setting up your contact center infrastructure on AWS, you also need to provision phone numbers for your agents to use. You can purchase phone numbers from Amazon Connect, or port your existing phone numbers to Amazon Connect. Once you have phone numbers provisioned, you can configure them in your Amazon Connect instance so that calls can be routed to your agents.
Amazon Connect uses the power of the AWS Cloud to give you the flexibility to scale up or down as needed. You can start with a few agents and easily scale up to thousands of agents as your business grows. And because Amazon Connect is a cloud-based service, there are no hardware
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